Refund Policy

Refund Policy Last updated: 30 October 2026

We want you to love Hydright. If something isn't right, here's how we can help.

Unopened products You can return unopened, sealed pouches within 30 days of delivery for a full refund of the product price. For food safety reasons, we can't accept returns of opened pouches or loose sticks.

Damaged, faulty or wrong items If your order arrives damaged or faulty, or we sent the wrong item, email us at hello@urbnhome.co within 14 days of delivery. Please include your order number and a photo. We'll send a replacement or refund you in full, and you won't need to send anything back.

How to return

Email hello@urbnhome.co with your order number and the items you want to return. We'll reply with the address to send them to. Unless the item was damaged, faulty or wrong, you pay the return shipping. Refunds Once we receive and check your return, we'll refund your original payment method within 5–10 business days. Your bank may take a few more days to show it.

Subscriptions You can cancel your subscription at any time before your next charge by emailing hello@urbnhome.co. If you're charged before you cancel, you can return that delivery while it's still unopened, under the terms above.

Contact Daniel Rhodes, Halifax, United Kingdom, hello@urbnhome.co

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